Privacy Policy

This Privacy Policy explains how Trips Casino collects, uses, stores, and protects your personal information when you use the website at tripsxcasino.ca and its related services. As an online casino and sportsbook platform operated by Dama N.V., we are committed to safeguarding your privacy in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We encourage you to read this policy carefully to understand our practices regarding your data.

Information We Collect

We collect various types of information from you when you interact with our site, register an account, make transactions, or use our services. This information is necessary to provide you with a secure and personalized gaming experience. The types of data we collect include:

Personal identification details: Your full name, date of birth, residential address, and email address, collected during account registration.
Contact and communication data: Your phone number and any correspondence you send to our support team via email or live chat.
Financial information: Payment method details, transaction history, deposit and withdrawal amounts, and cryptocurrency wallet addresses where applicable.
Technical and usage data: Your IP address, browser type, operating system, device identifiers, and browsing behaviour on our site, such as pages visited and time spent.
Compliance and verification information: Copies of identification documents, proof of address, and payment method confirmations required for Know Your Customer (KYC) and anti-money laundering (AML) checks.

Data from Third Parties

We may also receive information about you from third-party verification services, payment processors, and fraud prevention providers. This data is used exclusively to verify your identity, process transactions, and ensure compliance with legal and regulatory obligations.

How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account, including processing deposits and withdrawals.
To verify your age and identity, ensuring compliance with the legal minimum age of 18+ in Canada.
To detect, prevent, and investigate fraudulent activity, money laundering, and other prohibited behaviours.
To communicate with you regarding your account, transactions, and customer support requests.
To send you service-related notices and administrative messages.
To personalize your experience on our site, such as recommending games and offers based on your preferences.
To improve our website, services, and security measures through analytics and research.
To comply with legal and regulatory requirements, including reporting obligations to licensing authorities.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver tailored content. Cookies are small text files stored on your device by your browser. We use the following categories:

Cookie Type	Purpose	Duration
Strictly Necessary Cookies	Essential for site functionality, such as maintaining your session while logged in.	Session or persistent as required
Performance Cookies	Collect anonymous data on how you use our site (e.g., pages visited, error messages) to improve performance.	Up to 2 years
Functional Cookies	Remember your preferences and choices (e.g., language, region) to provide a tailored experience.	Up to 1 year
Analytics Cookies	Help us understand user behaviour through services like Google Analytics, used to optimize our platform.	Up to 2 years

You can manage your cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of our site. For more detail on our cookie practices, please refer to our Cookie Policy, which is available on our website.

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

Service providers: We engage trusted third-party providers for payment processing, identity verification, fraud detection, analytics, and customer support. These providers are contractually bound to protect your data and use it only for the purposes we specify.
Legal and regulatory authorities: We may disclose your information when required by law, court order, or regulatory request, including to the licensing authority (Anjouan ALSI) and Canadian gambling regulators.
Corporate transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to this Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Account-related data is typically retained for the duration of your account’s activity plus a period of up to five years after closure, to comply with legal and tax obligations. Verification documents are retained for a minimum of five years after account closure. Anonymized or aggregated data may be retained indefinitely for analytical purposes.

Your Rights and Choices

As a user in Canada, you have the following rights regarding your personal information:

Right to access: You may request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete information.
Right to deletion: You may request the deletion of your personal data, subject to legal retention requirements.
Right to restrict processing: In certain circumstances, you can request that we limit how we use your data.
Right to data portability: You may obtain your data in a structured, commonly used format.
Right to withdraw consent: You can withdraw your consent to our use of your data at any time, where processing is based on consent.

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within thirty days, as required by law.

Security Measures

We take the security of your personal information seriously. Trips Casino uses industry-standard security measures, including 128-bit SSL encryption, to protect data transmitted between your browser and our servers. Our platform employs firewalls, intrusion detection systems, and strict access controls. All games are RNG-certified and independently tested for fairness. We enforce rigorous KYC and anti-fraud policies to maintain a secure environment. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries outside of Canada, including where Dama N.V. is based and where our service providers operate. We ensure that such transfers are governed by contractual agreements that provide an equivalent level of data protection, in compliance with applicable privacy laws.

Third-Party Links

Our website may contain links to third-party sites, such as payment processors or game providers. This Privacy Policy applies only to Trips Casino. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we will notify you by email or through a prominent notice on our site if the changes are significant. We recommend that you review this policy periodically.

Responsible Gaming and Data Protection

Protecting your privacy is part of our commitment to responsible gaming. We use your data to enforce age verification and to offer responsible gambling tools, such as deposit limits, session limits, self-exclusion, and cooling-off periods. These tools are designed to help you maintain control over your gaming activity. If you are concerned about your gambling behaviour, please visit our Responsible Gaming page for more information and support. You can also contact organizations like Gamblers Anonymous, GamCare, and Gambling Therapy for confidential assistance.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you may contact our support team. We offer customer support 24/7 via live chat and email. You can reach us by emailing our support desk, and a team member will respond as soon as possible. We are committed to addressing your concerns in a timely and transparent manner.

Governing Law and Disputes

This Privacy Policy is governed by the laws of Curaçao, where Dama N.V. is registered as the operator. Any disputes regarding this policy shall be resolved through our internal complaints process in the first instance. If a resolution cannot be reached, disputes may be submitted to mediation or arbitration as outlined in our Terms & Conditions. By using our services, you acknowledge and agree to this governing law.

We thank you for trusting Trips Casino with your personal information. We are dedicated to maintaining that trust through transparent privacy practices and robust security measures.