Responsible Gaming
At Trips, we are committed to providing a safe and enjoyable online gaming environment for all our players. We believe that gambling should be a form of entertainment, not a way to make money or escape problems. This page outlines the tools, policies, and resources we have in place to promote responsible gaming and protect our players. We encourage you to read this information carefully and to use the tools available to manage your play.
Our Commitment to Responsible Gaming
We take our responsibility to our players seriously. As an operator licensed and regulated by the Anjouan (ALSI) under license number ALSI-202508056-FI2, we adhere to strict standards of player protection. We are committed to preventing underage gambling and to providing a fair and secure gaming environment. All players must be at least 18 years old to use our services. We use KYC (Know Your Customer) verification to confirm the age and identity of our players, and we enforce this requirement before any withdrawals are processed.
Understanding the Risks
Gambling can be addictive and can lead to serious financial and personal problems. It is important to understand the risks before you start playing. While most people gamble for fun without issues, for some, it can become a harmful habit. Signs of problem gambling may include:
- Spending more time or money on gambling than you can afford
- Chasing losses by trying to win back money you have lost
- Lying to family or friends about your gambling
- Feeling anxious, irritable, or depressed when you are not gambling
- Borrowing money or selling possessions to fund gambling
If any of these signs sound familiar, we encourage you to take a break, set limits, or seek help from one of the support organizations listed below.
Player Protection Tools
We offer a range of tools to help you control your gambling. You can access and adjust these tools at any time through your account settings. All tools are free to use and are designed to give you greater control over your play.
Deposit Limits
You can set a daily, weekly, or monthly limit on the amount of money you can deposit into your account. Once set, the limit cannot be increased until the chosen period has ended. To decrease a limit, the change takes effect immediately.
Session Limits
You can set a time limit for how long you can play in a single session. Once the limit is reached, you will be logged out of your account and cannot log back in until the next day.
Loss Limits
You can set a limit on the amount you can lose in a given period. This helps you avoid chasing losses.
Self-Exclusion
If you feel you need a longer break from gambling, you can self-exclude from our site. Self-exclusion means your account will be closed, and you will not be able to access our services for a period of time you choose, typically from six months to five years. During this period, you cannot reverse the exclusion. After the period ends, you may request reinstatement, but there will be a cooling-off period before your account is reopened.
Cooling-Off Period
You can request a temporary break from gambling for a shorter period, such as 24 hours, 7 days, or 30 days. During this time, your account will be suspended, and you will not be able to log in or play.
Summary of Player Protection Tools
The following table summarizes the main responsible gaming tools available at Trips:
| Tool | Description | How to Access |
|---|---|---|
| Deposit Limits | Set a maximum deposit amount per day, week, or month | Account settings |
| Session Limits | Set a maximum play time per session | Account settings |
| Loss Limits | Set a maximum loss amount per day, week, or month | Account settings |
| Self-Exclusion | Close your account for a period of 6 months to 5 years | Contact support |
| Cooling-Off | Temporary account suspension for 24 hours to 30 days | Account settings |
Support Organizations
We work with several independent organizations that provide support and counselling for problem gambling. If you or someone you know needs help, please reach out to one of these services:
- Gamblers Anonymous: A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem. Website: gamblersanonymous.org
- GamCare: Provides free information, support, and counselling for problem gambling in the UK and internationally. Website: gamcare.org.uk
- Gambling Therapy: Offers free online support and counselling to anyone affected by problem gambling worldwide. Website: gamblingtherapy.org
These services are confidential and available 24/7. You can also find local support resources in Canada through your provincial gambling helpline.
Age Verification
We take underage gambling very seriously. All players must be at least 18 years old to use our site. We use KYC (Know Your Customer) verification to confirm the age and identity of every player. This process requires you to provide a valid government-issued ID, proof of address, and confirmation of your payment method. We also use age verification checks at registration and before processing any withdrawals. If we suspect a player is under 18, we will immediately close their account and refund any deposits.
Fair Play and RNG
All games on our site use a Random Number Generator (RNG) to ensure fair and unpredictable outcomes. Our RNG is certified by independent testing agencies to meet industry standards. This means every spin, deal, or roll is completely random and independent of previous results. We do not manipulate game outcomes in any way.
Prohibited Activities
We strictly prohibit the following activities on our site:
- Using automated software or bots to play games
- Collusion or cheating in any form
- Exploiting bonus offers or system errors
- Money laundering or any illegal activity
- Creating multiple accounts
Any player found engaging in prohibited activities will have their account suspended and any winnings forfeited.
Complaints and Dispute Resolution
If you have a complaint or dispute about your account or a game, please contact our customer support team. They are available 24/7 via live chat and email. We will investigate your issue promptly and aim to resolve it within a reasonable time. If you are not satisfied with the outcome, you can escalate your complaint to our licensing authority, Anjouan (ALSI), for further review. Contact details for the regulator can be provided upon request.
Contact Us
If you have any questions about responsible gaming or need help using the tools described on this page, please contact our support team. They are available 24/7 via live chat and email. You can also reach us by email at any time. We are here to help you enjoy our site safely and responsibly.
Final Reminder
Gambling should always be a form of entertainment, not a way to make money. Only gamble with money you can afford to lose. Set time and money limits before you start playing. If you feel your gambling is becoming a problem, take a break, use our self-exclusion tools, or seek help from one of the support organizations listed above. Remember, you must be 18 or older to play at Trips.